Review the nine categories and make recommendations and suggestions. Point out what they are doing RIGHT, as well as adjustments the agency might make to become the best customer-centered agency it can. You may choose to incorporate these at the end of each of the above nine categories, or write this up separately. This is a very critical piece of this project.
We made our recommendations at the end of each section. See Our Conclusion for overall perceptions.
We made our recommendations at the end of each section. See Our Conclusion for overall perceptions.